The Boring Stuff

Store Terms & Conditions

We gladly accept returns and exchanges:
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Please contact Janet if you have any problems with your order.

Returns and exchange details
We want you to be as happy about your healing stones as we are. If you are unhappy with your purchase for any reason, please contact me immediately upon receipt. Any problems will be worked out to your satisfaction if humanly possible. Returns and exchanges are accepted, but you may be responsible for shipping and any other associated costs incurred.

If we messed up, (Incorrect description, wrong item, missing item), we will make it right and we will cover the shipping. We pack our items carefully, and cannot be responsible for any damage in shipping, or if it disappears on the way to you. If you would like to purchase extra insurance, please let us know for a shipping insurance quote.

Please contact us within 7 days of receiving your package to arrange an exchange. Please provide identifying details with your return so we can connect it to the right order.

Because of their nature, the following items are ineligible for return or exchange:

• Custom orders
• Earrings (for health/hygiene reasons)

All “On Sale” item purchases are final.

Payment
We accept credit cards and Bank Transfers for payment.

Payment is due at the time of purchase, otherwise the transaction will be voided/cancelled.

Shipping
We ship to the address you have provided on our store. If you want shipping to a different address, please indicate clearly with separate billing & shipping addresses when placing your order. We are not responsible for lost packages shipped to an address you have provided. If your address is not recognized by the Post Office, we will use the one they suggest.

We ship either USPS Priority Mail – Small Flat Rate Box, or Ground Advantage, within 2 business days of when we receive your payment. If you need to add insurance or expedited shipping, please contact me before completing your order and making payment. We can create a custom listing for you to include your specifications.

We currently only offer shipping within the USA.

The shipping charge also includes packaging materials for the safety of your items, and a small handling charge.

Orders are not considered “lost” in transit until the following amount of time has passed: Domestic U.S. orders-21 days past the shipping date.

Additional policies and FAQs
If you are looking for something specific, please give a shout! We have extensive stock that may not be in the store. Check the Gallery or the search box in the sidebar or footer. We also have many stock items of beautiful stones awaiting your attention. We can send you pictures to show you the options we have at hand.

It is important to us to represent our supplies as accurately as possible, both in words and photos. However, many factors influence color in our photos, including lighting, our camera, our and your monitor settings, and even how your own eyes perceive color. If you have any questions about the color please contact Janet before you order.

Q: How do you ensure shipments will arrive intact?
A: Jewelry is packed and shipped in via USPS Priority Mail or Ground Advantage. It is boxed, and protected.

Q: How is jewelry presented?
A: Jewelry is shipped in beautiful organza bags – ready for gift giving.

Q: Can I buy just the earrings from a ‘matching’ set?
A: Nope – sorry.

Q: Is the item durable?
A: Hand beaded jewelry is robust, to a finite degree.

Subscription Cancellation

We want you to be completely happy with your subscription. If you have any issues please feel free to reach out to Janet. If you’ve arrived at this page because you already cancelled, please know that you can add yourself back (at the current pricing) any time. We would be delighted to start sending you gorgeous boxes again.

Privacy Policy

We are working on our full policy and all the legalese. However, we want to start by saying that any information you provide through this site in order to purchase an item or leave a blog comment – will never be shared or sold. That’s my promise, Janet Edkins, to you, my valued client. I personally hate spam in all it’s nefarious forms and I will not knowingly contribute to it’s propagation.